Inclusivity and Digital Health Part 2

Part 1 of this series can be found here.

Inclusivity in healthcare and digital transformation are inseparable from each other. Healthcare organizations can’t hope to change the patient experience and generate better outcomes for underserved groups without transforming the way their business functions. However, it is important to understand — when applying service design thinking — digital alone isn’t enough. Offline and online channels must be considered at every touchpoint.

Cantina advocates for designing with users. During the service design process, designers should invite patients into the room with staff. Their journey through the healthcare system needs to be empathized…

Thoughts on the temporary nature of tech.

Photo by xiaokang Zhang on Unsplash

I like to tell people I was born into design and the internet. I spent many hours as a preteen tinkering with websites, hacking video games, and torrenting music files. I reckoned recently that I’ve now spent over two-thirds of my life working and playing digitally. Where are those early experiments of mine now? I have few mementos from that time in my life. GeoCities is a distant memory now, much less ExPages. (Though charmingly Neopets and Weebls Stuff still endure).

The web by its nature is ephemeral. If we shut it all down tomorrow, there would be nothing left…

Designing the seams of information architecture.

Photograph of a hospital hallway corridor.
Photograph of a hospital hallway corridor.

In the real world, space is a given.

We create spaces just for certain tasks — a kitchen for cooking, a dining room for dinner, a bedroom for sleep. These spaces shift our modes of thought. When we want to work, we go to the office — well, used to. We go to the store to shop and the beach to relax.

The liminal spaces between these environments are important — crucial even. Passing through a door to another room literally resets your brain. It’s why you find yourself saying “what did I come in here for?” …

Struggling to ensure consistency in your experiences? You’re not alone. Here’s how to decide if you’re ready for a design system.

Photo by pressfoto

This article is a continuation of a Twitter thread started by the author. Join the conversation!

Picture this. You’re a moderately successful designer at a large business with lots of digital products. Your boss comes up to you one day and says, “We have a problem. It’s taking our engineers way too much time to build new features. And our products are all over the place with consistency.” So you say, “I hear designs systems will solve all our problems” and start plugging away at a new Sketch or Figma file to tackle the issue. …

A man wearing a mask on a busy city street. Image source: Unsplash

Originally published on the Cantina Insights blog.

As of May 22, the COVID-19 death toll in the United States has passed 95,000. The response to the coronavirus pandemic has upended the global economy, ravaged the lives of billions globally, and forced entire industries to adapt.

Contact tracing offers hope for relief from the inevitable onslaught of COVID-19. By tracing everyone who’s been in contact with an infected individual, it is possible for those who may have been exposed to the virus to isolate in order to prevent more infections. There is some excitement in the news about its success in South Korea, Germany, and China.

Historically, contact…

Consumer and business spending on the Internet of Things (IoT) is expected to reach $1.3 trillion in 2020, and 1.9 billion smart home devices are expected to be shipped by the end of 2019. The IoT business is booming, and connected technologies are becoming more and more ubiquitous.

As businesses look to capitalize on this growth, it’s important to remember that IoT is more than the “Thing” or “the Internet”. IoT describes systems of devices interconnected to deliver greater value than the sum of their parts. IoT can even enable the transformation of products into services. By collecting information and…

Inclusivity and Digital Health Part 1

Part 2 of this series can be found here.

An attending physician checks a patient’s heartbeat with a stethoscope. The patient is older with greying hair.
An attending physician checks a patient’s heartbeat with a stethoscope. The patient is older with greying hair.

How can we shape the health ecosystem of the future? The enormity of the challenges facing innovation and digital transformation in healthcare cannot be overstated. While medical care and wellness have advanced rapidly in the past 100 years, they’ve still struggled to fully benefit from advances in technology.

Healthcare has multitudes of user groups, stakeholders, and other players. It’s a complex landscape of providers, payers, patients, products, and services. Innovation in healthcare is further complicated by issues such as data fragmentation, bias in machine learning, and accessibility challenges in digital health.

Corey Roth

Lead Product Designer @ Postlight, a digital product agency in New York. Ultrarunner, creative, multilingual, & hopeless bleeding heart.

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